For the past year, BORP has been participating in Listen4Good, helping us gather data on participant experiences and make choices informed by your feedback. Here is what we heard from our 119 respondents in our survey during winter 2025.
To read this in an alternative format, read the survey results pdf or Word document.
75
Net Promoter Score
World class! Category average is 65
72%
Say BORP meets their needs very well or extremely well
81%
Say BORP staff always treat them with respect
What you said we're doing well
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Community & belonging
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Participants praised BORP for building a community where disabled people feel empowered, connected and celebrated.
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Dedicated Staff & Coaches
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Staff, coaches, and volunteers went consistently above and beyond. 98% of respondents say they are always or usually treated with respect.
Diverse Program Offerings
From cycling and kayaking, to wheelchair basketball, rock climbing, power soccer, pickleball, and rugby, BORP’s breadth means more people find their fit.
Welcoming Across Communities
Participants across racial and ethnic groups reported similarly positive experiences at BORP, a strong signal that our welcoming culture reaches everyone.
- “BORP has brought me a community and sense of belonging like no other. It has shown me that it is more than okay to be disabled and powerful, and that I can set high goals for myself.” –Survey participant, Winter 2025 Survey
What you said we can improve
What You Said:
More Hours and Locations
Limited hours and locations are a challenge. Service expansions were the most frequently repeated answer to the questions “What can BORP do better?” (mentioned in 31% of responses) and “What would make participating in BORP programs easier or more accessible for you?” (mentioned in 38% of responses)
What We’re Doing:
Expanded Cycling Center Hours
Berkeley Cycling Center hours grew from 9 to 10 weekly hours, with consolidated days and longer stretches to better accommodate transit and folks who need later shifts. New programs now served disabled youth in Oakland, veterans, and people with TBI/neurological conditions.
Transit, Cost & Confidence
Transportation is the #1 reason why people delay or don’t join BORP at all.
Cost concerns and nervousness about trying something new also came up frequently.
Expanded Locations, Better Access, And Lowering Barriers
Bringing programs closer to where participants live reduces transit burdens. Wheelchair basketball has expanded to San Jose; we’re growing SF by hosting our first-ever SF wheelchair basketball tournament and pickleball advocacy. We also launched cycling rides in Contra Costa County, a monthly veterans fitness class, and a micromobility loan program. For youth school programs, BORP provides accessible transportation.
We’re addressing cost concerns through clearer scholarship communication and a fall CAF grant info session, and easing newcomer nerves with more beginner-friendly clinics, including the SF Sports Fair and sport-specific clinics.
Your feedback matters! Our next annual survey launches fall, 2026. Want to share something sooner? Our door is always open.
info@borp.org; 510-849-4663
